FNSMCA304 LOCATE SUBJECTS
Unit descriptor
This unit describes the performance outcomes, skills and knowledge required to investigate and locate subjects and determine appropriate means of approach.
This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
ELEMENTS and PERFORMANCE CRITERIA
1. Research/investigate case
1.1 Interpret and confirm client’s written instructions
1.2 Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures
1.3 Check all appropriate mercantile data for relevant information to conduct preliminary searches for subjects
2. Conduct searches/enquiries
2.1 Make field calls that meet legislative requirements
2.2 Follow up any further leads as required, persistently, to ascertain whereabouts of subject
2.3 Develop, assess and conduct alternative avenues of searching for subject, as required
2.4 Conduct searches within time period agreed to by client
3. Formulate/report recommendations
3.1 Document times, dates, occurrences and results of various searches
3.2 Propose further action, or non-action, based on outcomes of searches to date and analysis of subject's information
3.3 Document recommendations and disseminate to appropriate staff and management
REQUIRED SKILLS AND KNOWLEDGE
Required skills
· well-developed communication skills to:
· determine and confirm client requirements, using questioning and active listening as required
· effectively use telephone investigation techniques
· negotiate and resolve disputes
· liaise with others, share information, listen and understand
· use language and concepts appropriate to cultural differences
· literacy skills to:
· read and interpret documentation from a variety of sources and recording, gathering and consolidating investigation information
· draft reports and letters
· interpret and comply with legal and ethical principles and obligations,
· well-developed research and analysis skills to locate subjects and determine appropriate approaches that comply with legal obligations, industry and organisational codes of practice and ethical principles
· IT skills for:
· accessing and using appropriate software such as spreadsheets and databases
· using internet search systems
· organisational skills, including the ability to plan and sequence work
Required knowledge
· all relevant State and Commonwealth Acts
· legal obligations on investigative processes
· search techniques and relevant databases
RANGE STATEMENT
Clients may include:
· banks
· building societies
· credit unions
· employers:
· managers
· supervisors
· team leaders
· finance companies
· financiers
· government agencies
· other commercial agents
· private companies
· solicitors.
Searches for subjects may include:
· Australian Securities and Investments Commission (ASIC) information
· Business Licence Centre
· Consumer Affairs records
· credit files (where Privacy Act allows)
· electronic White Pages
· databases
· electoral rolls
· Freedom of Information (FOI) Acts (applications)- Commonwealth and State or Territory
· motor vehicle registrations
· public telephone directories
· rates searches
· reverse order computerised telephone directories
· State Library and Supreme Court library
· titles office and council records.
Field calls may involve:
· establishing the financial status of a subject
· knocking on residence door within legal timeframes to establish whereabouts of people or particular assets
· making demand for payment
· making specific enquiries for the client to:
· lawyers
· financiers
· other agencies.
Mercantile data may include:
· agency file systems, including other commercial agencies
· audit records
· industry associations
· law enforcement or prosecution agencies
· past investigations
· standards setting organisations.
Subjects may include:
· debtors
· persons subject to legal process.
There is a tutorial available for this subject; please contact you assessor to arrange a session if you desire.
This unit describes the performance outcomes, skills and knowledge required to investigate and locate subjects and determine appropriate means of approach.
This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
ELEMENTS and PERFORMANCE CRITERIA
1. Research/investigate case
1.1 Interpret and confirm client’s written instructions
1.2 Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures
1.3 Check all appropriate mercantile data for relevant information to conduct preliminary searches for subjects
2. Conduct searches/enquiries
2.1 Make field calls that meet legislative requirements
2.2 Follow up any further leads as required, persistently, to ascertain whereabouts of subject
2.3 Develop, assess and conduct alternative avenues of searching for subject, as required
2.4 Conduct searches within time period agreed to by client
3. Formulate/report recommendations
3.1 Document times, dates, occurrences and results of various searches
3.2 Propose further action, or non-action, based on outcomes of searches to date and analysis of subject's information
3.3 Document recommendations and disseminate to appropriate staff and management
REQUIRED SKILLS AND KNOWLEDGE
Required skills
· well-developed communication skills to:
· determine and confirm client requirements, using questioning and active listening as required
· effectively use telephone investigation techniques
· negotiate and resolve disputes
· liaise with others, share information, listen and understand
· use language and concepts appropriate to cultural differences
· literacy skills to:
· read and interpret documentation from a variety of sources and recording, gathering and consolidating investigation information
· draft reports and letters
· interpret and comply with legal and ethical principles and obligations,
· well-developed research and analysis skills to locate subjects and determine appropriate approaches that comply with legal obligations, industry and organisational codes of practice and ethical principles
· IT skills for:
· accessing and using appropriate software such as spreadsheets and databases
· using internet search systems
· organisational skills, including the ability to plan and sequence work
Required knowledge
· all relevant State and Commonwealth Acts
· legal obligations on investigative processes
· search techniques and relevant databases
RANGE STATEMENT
Clients may include:
· banks
· building societies
· credit unions
· employers:
· managers
· supervisors
· team leaders
· finance companies
· financiers
· government agencies
· other commercial agents
· private companies
· solicitors.
Searches for subjects may include:
· Australian Securities and Investments Commission (ASIC) information
· Business Licence Centre
· Consumer Affairs records
· credit files (where Privacy Act allows)
· electronic White Pages
· databases
· electoral rolls
· Freedom of Information (FOI) Acts (applications)- Commonwealth and State or Territory
· motor vehicle registrations
· public telephone directories
· rates searches
· reverse order computerised telephone directories
· State Library and Supreme Court library
· titles office and council records.
Field calls may involve:
· establishing the financial status of a subject
· knocking on residence door within legal timeframes to establish whereabouts of people or particular assets
· making demand for payment
· making specific enquiries for the client to:
· lawyers
· financiers
· other agencies.
Mercantile data may include:
· agency file systems, including other commercial agencies
· audit records
· industry associations
· law enforcement or prosecution agencies
· past investigations
· standards setting organisations.
Subjects may include:
· debtors
· persons subject to legal process.
There is a tutorial available for this subject; please contact you assessor to arrange a session if you desire.