BSBWOR301B ORGANISE PERSONAL WORK PRIORITIES AND DEVELEOPMENT
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.
Application of the Unit: This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.
Pre-Requisites Not applicable.
Employability Skills Information: This unit contains employability skills.
Performance criteria and Elements of performance
1. Organise and complete own work schedule
1.1 Ensure that work goals, objectives or KPIs are understood, negotiated and agreed in accordance with organisational requirements
1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes
1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
2. Monitor own work performance
2.1 Accurately monitor and adjust personal work performance through self‑assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs
2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements
2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements
2.4 Identify signs of stress and effects on personal wellbeing
2.5 Identify sources of stress and access appropriate supports and resolution strategies
3. Coordinate personal skill development and learning
3.1 Identify personal learning and professional development needs and skill gaps using self‑assessment and advice from colleagues and clients in relation to role and organisational requirements
3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development
3.4 Incorporate formal and informal feedback into review of further learning needs
Work goals and objectives may include: · budgetary targets · production targets · reporting deadlines · sales targets
· team and individual learning goals · team participation.
KPIs may include: · key performance indicators on customer satisfaction · key performance indicators on customer effort
· monitoring time taken to answer calls · operating within reporting protocols · score tools such as net promoter
· understanding metrics.
Organisational requirements may include: · access and equity principles and practice · business and performance plans
· defined resource parameters · ethical standards · goals, objectives, plans, systems and processes
· legal and organisational policies, guidelines and requirements · OHS policies, procedures and programs
· quality and continuous improvement processes and standards · quality assurance and/or procedures manuals.
Factors affecting the achievement of work objectives may include: · budget constraints · competing work demands
· environmental factors such as time, weather · resource and materials availability · technology/equipment breakdowns
· unforeseen incidents · workplace hazards, risks and controls.
Business technology may include: · computer applications · computers · email · facsimile machines
· internet/extranet/intranet · modems · personal schedulers · photocopiers · printers · scanners.
Feedback on performance may include: · formal/informal performance appraisals · obtaining feedback from clients
· obtaining feedback from supervisors and colleagues · personal, reflective behaviour strategies
· routine organisational methods for monitoring service delivery.
Products and services may include: · either products or services · goods · ideas · infrastructure
· private or public sets of benefits.
Signs of stress may include: · absence from work · alcohol or other substance abuse · conflict
· poor work performance.
Personal wellbeing may include: · cultural · emotional · social · spiritual.
Sources of stress may include: · complex tasks · cultural issues · work and family conflict · workloads.
Supports and resolution strategies may include: · awareness raising · counselling · employee assistance programs (EAP)
· family support · group activities · job design · mediation · sharing load · time off · training.
Professional development opportunities may include: · career planning/development · coaching, mentoring and/or supervision
· formal/informal learning programs · internal/external training provision · performance appraisals · personal study
· quality assurance assessments and recommendations · recognition of current competence/skills recognition
· work experience/exchange/opportunities · workplace skills assessment.
This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.
Application of the Unit: This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.
Pre-Requisites Not applicable.
Employability Skills Information: This unit contains employability skills.
Performance criteria and Elements of performance
1. Organise and complete own work schedule
1.1 Ensure that work goals, objectives or KPIs are understood, negotiated and agreed in accordance with organisational requirements
1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes
1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
2. Monitor own work performance
2.1 Accurately monitor and adjust personal work performance through self‑assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs
2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements
2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements
2.4 Identify signs of stress and effects on personal wellbeing
2.5 Identify sources of stress and access appropriate supports and resolution strategies
3. Coordinate personal skill development and learning
3.1 Identify personal learning and professional development needs and skill gaps using self‑assessment and advice from colleagues and clients in relation to role and organisational requirements
3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development
3.4 Incorporate formal and informal feedback into review of further learning needs
Work goals and objectives may include: · budgetary targets · production targets · reporting deadlines · sales targets
· team and individual learning goals · team participation.
KPIs may include: · key performance indicators on customer satisfaction · key performance indicators on customer effort
· monitoring time taken to answer calls · operating within reporting protocols · score tools such as net promoter
· understanding metrics.
Organisational requirements may include: · access and equity principles and practice · business and performance plans
· defined resource parameters · ethical standards · goals, objectives, plans, systems and processes
· legal and organisational policies, guidelines and requirements · OHS policies, procedures and programs
· quality and continuous improvement processes and standards · quality assurance and/or procedures manuals.
Factors affecting the achievement of work objectives may include: · budget constraints · competing work demands
· environmental factors such as time, weather · resource and materials availability · technology/equipment breakdowns
· unforeseen incidents · workplace hazards, risks and controls.
Business technology may include: · computer applications · computers · email · facsimile machines
· internet/extranet/intranet · modems · personal schedulers · photocopiers · printers · scanners.
Feedback on performance may include: · formal/informal performance appraisals · obtaining feedback from clients
· obtaining feedback from supervisors and colleagues · personal, reflective behaviour strategies
· routine organisational methods for monitoring service delivery.
Products and services may include: · either products or services · goods · ideas · infrastructure
· private or public sets of benefits.
Signs of stress may include: · absence from work · alcohol or other substance abuse · conflict
· poor work performance.
Personal wellbeing may include: · cultural · emotional · social · spiritual.
Sources of stress may include: · complex tasks · cultural issues · work and family conflict · workloads.
Supports and resolution strategies may include: · awareness raising · counselling · employee assistance programs (EAP)
· family support · group activities · job design · mediation · sharing load · time off · training.
Professional development opportunities may include: · career planning/development · coaching, mentoring and/or supervision
· formal/informal learning programs · internal/external training provision · performance appraisals · personal study
· quality assurance assessments and recommendations · recognition of current competence/skills recognition
· work experience/exchange/opportunities · workplace skills assessment.
Required skills
· communication skills to give and receive constructive feedback relating to development needs
· literacy skills to read and understand the organisation’s procedures
· planning skills to organise work priorities according to work goals and objectives
· problem‑solving skills to solve routine problems
· self‑management skills to:
· comply with policies and procedures
· consistently evaluate and monitor own performance
· seek learning opportunities.
Required knowledge
· key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
· anti‑discrimination legislation
· ethical principles
· codes of practice
· privacy laws
· occupational health and safety (OHS)
· organisational policies, plans and procedures
· methods to elicit, analyse and interpret feedback
· principles and techniques of goal setting, measuring performance, time management and personal assessment
· competency standards and how to interpret them in relation to self
· methods to identify and prioritise personal learning needs.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
· preparing work plans
· scheduling and prioritising work objectives and tasks
· knowledge of the principles and techniques of goal setting, measuring performance, time management and personal assessment.
· communication skills to give and receive constructive feedback relating to development needs
· literacy skills to read and understand the organisation’s procedures
· planning skills to organise work priorities according to work goals and objectives
· problem‑solving skills to solve routine problems
· self‑management skills to:
· comply with policies and procedures
· consistently evaluate and monitor own performance
· seek learning opportunities.
Required knowledge
· key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
· anti‑discrimination legislation
· ethical principles
· codes of practice
· privacy laws
· occupational health and safety (OHS)
· organisational policies, plans and procedures
· methods to elicit, analyse and interpret feedback
· principles and techniques of goal setting, measuring performance, time management and personal assessment
· competency standards and how to interpret them in relation to self
· methods to identify and prioritise personal learning needs.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
· preparing work plans
· scheduling and prioritising work objectives and tasks
· knowledge of the principles and techniques of goal setting, measuring performance, time management and personal assessment.