CPPSEC3028 COMPILE INVESTIGATIVE REPORT
This unit of competency specifies the outcomes required to organise and present information gathered by surveillance or factual investigation. It requires the ability to organise and evaluate gathered information and data and prepare and present reports and attachments in a format suitable for review and dissemination.
This unit of competency has application in a range of work roles in investigative services. Work is performed under limited supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative guidelines.
This competency is conducted in two parts Part 1 Reporting FACTUAL investigations, and Part 2 Reporting SURVEILLANCE
ELEMENT PERFORMANCE CRITERIA
1 Organise information.
1.1 Investigative information is obtained within the specified time and budget constraints in accordance with client and legislative requirements.
1.2 Information is assessed for relevance and accuracy and is consistent with client terms of reference, reporting and legislative requirements.
1.3 Investigative information is gathered, prioritised and organised with regard to continuity of evidence in accordance with assignment instructions.
2 Compile investigative report.
2.1 Report is prepared presenting all relevant facts and observations from investigation in an appropriate format according to client requirements.
2.2 Content is reviewed and additional information relating to the investigation is sought as required.
2.3 Content uses clear and concise language is supported by information gathered and verifiable evidence.
2.4 Attachments are relevant and consistent with references made in body of the report.
3 Complete report.
3.1 Report printing and collation is negotiated and organised to meet identified timelines.
3.2 Report including all attachments is forwarded safely and securely to relevant persons in accordance with legislative guidelines.
3.3 Feedback is sought and any areas of client dissatisfaction promptly rectified.
3.4 All information relating to the investigation is safely and securely maintained in accordance with client confidentiality and legislative requirements.
Required skills
· basic analysis
· complete workplace documentation and reports
· evaluate diverse or conflicting pieces of information
· identify and access relevant information from reliable sources
· information technology
· literacy skills to understand and communicate information (reading, writing, speaking, numeracy and listening)
· make discretionary decisions
· numeracy skills to estimate time to complete work tasks and resource requirements
· personal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities
· prioritise work tasks and complete activities within designated timeframes
· problem solving and negotiation
· questioning to check understanding
· research
· verify information for accuracy and relevance.
Required knowledge
· basic investigation techniques
· how to safeguard confidential information
· how to use business equipment to present information
· information gathering methods and techniques
· information management systems and methods
· legal and ethical obligations with regard to the gathering and distribution of information
· legislative requirements applicable to the conduct and reporting of investigations
· methods to ensure validity and reliability of gathered information
· Occupational Health and Safety (OHS) requirements
· operational principles and capabilities of investigative equipment
· reliable sources of information
· requirements for the presentation of investigative information
· standards and procedures for client service.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
· gathering and organising relevant and accurate investigative information in a logical manner within specified time and budgetary constraints
· compiling and reviewing report content to identify any gaps pertaining to the investigation and ensuring accuracy and relevance to client requirements
· seeking and using client feedback to improve investigative report
· safely and securely maintaining investigative information with due regard to client confidentiality and privacy.
This unit of competency has application in a range of work roles in investigative services. Work is performed under limited supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative guidelines.
This competency is conducted in two parts Part 1 Reporting FACTUAL investigations, and Part 2 Reporting SURVEILLANCE
ELEMENT PERFORMANCE CRITERIA
1 Organise information.
1.1 Investigative information is obtained within the specified time and budget constraints in accordance with client and legislative requirements.
1.2 Information is assessed for relevance and accuracy and is consistent with client terms of reference, reporting and legislative requirements.
1.3 Investigative information is gathered, prioritised and organised with regard to continuity of evidence in accordance with assignment instructions.
2 Compile investigative report.
2.1 Report is prepared presenting all relevant facts and observations from investigation in an appropriate format according to client requirements.
2.2 Content is reviewed and additional information relating to the investigation is sought as required.
2.3 Content uses clear and concise language is supported by information gathered and verifiable evidence.
2.4 Attachments are relevant and consistent with references made in body of the report.
3 Complete report.
3.1 Report printing and collation is negotiated and organised to meet identified timelines.
3.2 Report including all attachments is forwarded safely and securely to relevant persons in accordance with legislative guidelines.
3.3 Feedback is sought and any areas of client dissatisfaction promptly rectified.
3.4 All information relating to the investigation is safely and securely maintained in accordance with client confidentiality and legislative requirements.
Required skills
· basic analysis
· complete workplace documentation and reports
· evaluate diverse or conflicting pieces of information
· identify and access relevant information from reliable sources
· information technology
· literacy skills to understand and communicate information (reading, writing, speaking, numeracy and listening)
· make discretionary decisions
· numeracy skills to estimate time to complete work tasks and resource requirements
· personal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities
· prioritise work tasks and complete activities within designated timeframes
· problem solving and negotiation
· questioning to check understanding
· research
· verify information for accuracy and relevance.
Required knowledge
· basic investigation techniques
· how to safeguard confidential information
· how to use business equipment to present information
· information gathering methods and techniques
· information management systems and methods
· legal and ethical obligations with regard to the gathering and distribution of information
· legislative requirements applicable to the conduct and reporting of investigations
· methods to ensure validity and reliability of gathered information
· Occupational Health and Safety (OHS) requirements
· operational principles and capabilities of investigative equipment
· reliable sources of information
· requirements for the presentation of investigative information
· standards and procedures for client service.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
· gathering and organising relevant and accurate investigative information in a logical manner within specified time and budgetary constraints
· compiling and reviewing report content to identify any gaps pertaining to the investigation and ensuring accuracy and relevance to client requirements
· seeking and using client feedback to improve investigative report
· safely and securely maintaining investigative information with due regard to client confidentiality and privacy.